Printed books
Printed books and personalised keepsakes are made from approved story material, so delivery, replacement, and return rules are different from ordinary retail items.
Last updated: 1 May 2026
This policy explains shipping, delivery, returns, exchanges, replacements, and support for StoriLeaf printed keepsakes and other physical outputs.
Every StoriLeaf curated keepsake includes a book at minimum. Some packages may also include a digital copy, audio, or another supporting output.
For packages that include a printed book, standard shipping may be included unless the package page or order confirmation states otherwise.
Once a book is printed and ready, it is dispatched to the delivery address provided by the buyer or recipient. Delivery updates may be shared by email or through the account workspace where available.
Delivery timelines vary by location, courier availability, public holidays, weather, and other service conditions.
Additional shipping options may be available on request for printed keepsakes.
Use the contact form before or after placing an order so shipping availability, estimated cost, delivery timeline, customs risk, and required details can be checked.
Additional shipping charges must be confirmed and paid before dispatch. Customs duties, import taxes, brokerage fees, or local delivery charges may be set by the destination country or courier and may be payable by the recipient.
The time needed to write, answer prompts, gather photographs, review drafts, and approve a final version is separate from printing and shipping time.
For printed keepsakes, production can begin only after the required story material, review steps, approvals, payment checks, and delivery details are complete.
Estimated delivery dates are estimates, not guarantees, unless StoriLeaf confirms a specific guaranteed timeline in writing.
Each StoriLeaf printed book or personalised keepsake is custom-made from personal stories, photographs, captions, and approved content.
For this reason, printed books and other personalised items are not eligible for return, exchange, or refund because of a change of mind after approval or production.
Digital copies, draft preparation, editorial preparation, formatting, design, transcription support, and other custom work may not be refundable once work has started or files have been delivered, unless required by law or agreed in writing.
We take care with printing and packaging. If a printed item arrives damaged, defective, or materially different from the approved version, use the contact form within 14 days of delivery.
Please keep the item and packaging until the issue is reviewed. Clear photographs of the book, packaging, shipping label, and the specific issue may be required.
Once verified, StoriLeaf may arrange a replacement copy, correction, or another suitable resolution at no additional cost.
Requests raised after the claim period or without supporting evidence may not be accepted.
Minor colour, trimming, texture, paper, or binding variations can occur in printing and may not qualify as defects.
Low-resolution, dark, blurry, cropped, or poor-quality photographs supplied by the customer may print with reduced clarity. StoriLeaf can guide where possible, but the final print quality depends partly on supplied files.
Spelling, wording, factual details, captions, names, dates, or story choices approved by the customer before production may not qualify for free replacement unless StoriLeaf caused a production error.
The buyer or recipient is responsible for providing a complete and accurate delivery address, phone number where required, and any delivery instructions.
StoriLeaf is not responsible for delays, failed delivery, loss, re-shipping, reprinting, customs issues, or courier charges caused by incorrect or incomplete delivery details, unavailable recipients, or refusal of delivery.
Additional charges may apply if an item needs to be re-shipped or reprinted for these reasons.
If a shipment appears delayed or lost, use the contact form with the order reference and delivery details. We will help review available courier information and advise the next step.
Courier investigations can take time. A replacement or other resolution may depend on the courier's findings and the circumstances of the shipment.
For delivery, damage, defect, replacement, or return questions, use the contact form with your name, order reference if available, curated keepsake, delivery address, and a short description of the issue.
For damage or defects, include clear photographs and contact us within 14 days of delivery.
Use the contact form for delivery questions, damaged item claims, or replacement requests.
Use the contact form